Face ID has stopped working on my iPhone 11

Question

Face ID has stopped working on my iPhone 11

I upgraded to IOS 15.3 and Face ID stopped working. Just possible it stopped before I upgraded, but can't be quite sure. Can anyone advise what to do?

Thanks

iPhone 11, iOS 15

Posted on Feb 8, 2022 4:27 AM

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Answer 1

Top-ranking reply

MyDailyPlanet Author

Level 1

8 points

Feb 8, 2022 6:14 AM in response to Owen_1001

Many thanks for your quick reply. In fact Face ID has just restarted spontaneously. I suspect the chipped screen protector May be thé problem.

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Answer 2

Owen_1001

Level 4

2,025 points

Feb 8, 2022 4:54 AM in response to MyDailyPlanet

Hi there.

Please see this link for resetting Face ID: https://support.apple.com/en-us/HT208114

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Answer 3

LD150

Level 10

91,205 points

Feb 8, 2022 6:15 AM in response to MyDailyPlanet

Use a screen protector with a correct sized notch.

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