You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: janefromsouthampton
janefromsouthampton Author
User level: Level 1
4 points

iPhone

I’m locked out of an old iPhone, as I forgot the password. Can’t unlock it, have tried it through iTunes with no luck. Tried the reset option. Nothing works ?

Posted on Feb 8, 2022 3:56 PM

Reply
Question marked as Top-ranking reply
User profile for user: ChrisJ4203
ChrisJ4203
User level: Level 10
230,678 points

Posted on Feb 8, 2022 4:48 PM

Then you didn't get it into Recovery Mode correctly. When you get it into Recovery Mode, it will not ask for the passcode, it will just restore the device. Try getting it into Recovery Mode again. It can be difficult and it is not unusual for someone to have to try more than once. Follow the steps in the support document carefully.

View in context

Similar questions

5 replies
Question marked as Top-ranking reply
User profile for user: ChrisJ4203
ChrisJ4203
User level: Level 10
230,678 points

Feb 8, 2022 4:48 PM in response to janefromsouthampton

Then you didn't get it into Recovery Mode correctly. When you get it into Recovery Mode, it will not ask for the passcode, it will just restore the device. Try getting it into Recovery Mode again. It can be difficult and it is not unusual for someone to have to try more than once. Follow the steps in the support document carefully.

Reply

iPhone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up