keyboard help
I have an extended keyboard with a numeric pad on the right side. Keyboard is working fine but numeric pad won't work at all. I've tried the instructions I found online but nothing works. Any ideas?
iMac 21.5″, macOS 12.0
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I have an extended keyboard with a numeric pad on the right side. Keyboard is working fine but numeric pad won't work at all. I've tried the instructions I found online but nothing works. Any ideas?
iMac 21.5″, macOS 12.0
Keyboard is working fine but numeric pad won't work at all.
That is a very odd failure mode I've not heard of. As you've only had the computer for six months, it and its keyboard are still in warranty, and this is not sounding like some you can fix at home.
I would call Apple immediately and have them fix it.
Keyboard is working fine but numeric pad won't work at all.
That is a very odd failure mode I've not heard of. As you've only had the computer for six months, it and its keyboard are still in warranty, and this is not sounding like some you can fix at home.
I would call Apple immediately and have them fix it.
farone1222 wrote:
I've tried the instructions I found online but nothing works.
Does that include checking your Accessibility preferences to make sure that nothing is turned on there, especially that Mouse Keys is turned OFF. Pressing Option 5 times may do that.
https://support.apple.com/en-ke/guide/mac-help/mchlp2366/mac
Ok, thanks, that help with understanding what keyboard you actually have.
Since you have been having this issue with macOS Big Sur, and especially not resolved with Monterey, indicates that the issue is not necessarily related to the operating system. That would lead me to believe, that this may be a hardware/firmware issue with either the keyboard itself or with the iMac.
As such, I would suggest trying, at least, the following three things:
It's a new (6 months) iMac 24" and I have just upgraded to Monterey. The keyboard quit working with Big Sur so I upgraded recently hoping that would fix the issue, but it didn't. I ordered the keyboard with the Mac. See below. I don't have the model number of the keyboard.
It would help if you can provide us with the make & model of this "extended" keyboard that you are referring to in your post. We can only go by what you tell us. All we know, so far, is that you have a 21.5" iMac, running macOS Monterey and that this keyboard's numeric pad doesn't seem to work. Also, is this keyboard designed to work with Apple products?
keyboard help