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Setting up new Apple ID for an ipod

I trying to set up a new apple ID for my daughter. She does not have one yet. I keep getting a message that says "can't verify payment information". It is a current and valid card so I stuck.

Posted on Feb 9, 2022 3:22 PM

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Question marked as Top-ranking reply

Posted on Feb 9, 2022 5:43 PM

There have been multiple posts with the same problem. Someone posted that when they set up the ID using a computer, they were successful. There was another post by someone who had contacted Apple Support and were told it is an IOS software bug. You can try contacting Apple ID Support. 


Family Sharing and Apple ID for your child


Apple ID Support


Apple ID Support (2) 


Apple Support by e-mail or chat    Work through the screens to get a chat option. 


Apple Support using Twitter

1 reply
Question marked as Top-ranking reply

Feb 9, 2022 5:43 PM in response to JenMon04

There have been multiple posts with the same problem. Someone posted that when they set up the ID using a computer, they were successful. There was another post by someone who had contacted Apple Support and were told it is an IOS software bug. You can try contacting Apple ID Support. 


Family Sharing and Apple ID for your child


Apple ID Support


Apple ID Support (2) 


Apple Support by e-mail or chat    Work through the screens to get a chat option. 


Apple Support using Twitter

Setting up new Apple ID for an ipod

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