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iPad shows charging battery icon but stays red and does not charge.

Ipad shows red charging icon but does not charge snd will not turn on.

iPad Air 2, iPadOS 14

Posted on Feb 10, 2022 5:46 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 11, 2022 4:02 AM

These support pages should help with troubleshooting battery and charging issues:


Charge and monitor the iPad battery - Apple Support

If your iPad won't charge – Apple Support


Troubleshooting generally requires substitution of the Power Adapter and cable for another known-good item.


If you continue to experience difficulties, you might be best advised to seek assistance directly from from Apple Support - and request a remote diagnostic test. You can contact the Support Team using the Get Support link at top-right of this page. Alternatively, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/gb/app/apple-support/id1130498044


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad, Power Adapter and cable(s):

Genius Bar Reservation and Apple Support Options - Apple


2 replies
Question marked as Top-ranking reply

Feb 11, 2022 4:02 AM in response to Disney2015

These support pages should help with troubleshooting battery and charging issues:


Charge and monitor the iPad battery - Apple Support

If your iPad won't charge – Apple Support


Troubleshooting generally requires substitution of the Power Adapter and cable for another known-good item.


If you continue to experience difficulties, you might be best advised to seek assistance directly from from Apple Support - and request a remote diagnostic test. You can contact the Support Team using the Get Support link at top-right of this page. Alternatively, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/gb/app/apple-support/id1130498044


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad, Power Adapter and cable(s):

Genius Bar Reservation and Apple Support Options - Apple


Feb 10, 2022 9:07 PM in response to Disney2015

Hi Disney2015, thank you for posting in Apple Support Communities.


I note the above linked article, which I do hope has resolved your issue, has details to contact Apple Support should the issue persist.


However, I have again included the Apple Support details as follows:


iPad shows charging battery icon but stays red and does not charge.

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