Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Update Failure

When I try to update to iOS 15.3.1 on my iPhone 11 it fails, the feedback is that software update failed because device is not connected to the internet.

iPhone 11, iOS 14

Posted on Feb 11, 2022 4:35 AM

Reply
Question marked as Best reply

Posted on Feb 11, 2022 5:07 AM

You can update your iPhone to iOS 15.x


1.

You need about 7 GB device storage, see this Apple articles below:

If you need more space for an update on your iPhone, iPad, or iPod touch

https://support.apple.com/en-us/HT203097

 

How to check the storage on your iPhone, iPad and iPod touch

https://support.apple.com/en-gb/HT201656

 

Clear Other storage on your iPhone or iPad

https://support.apple.com/en-us/HT211686

 

What's the difference between device storage and iCloud storage?

https://support.apple.com/en-us/HT206504


2.

Check the range of the mobile network, see this Apple article: If you see No Service or Searching on your iPhone or iPad

https://support.apple.com/en-us/HT201415


3.

Check also the Wi-Fi network, see this Apple article: If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network

https://support.apple.com/en-us/HT204051


4.

See also the following Apple articles:

Update your iPhone, iPad, or iPod touch

https://support.apple.com/en-in/HT204204


If your iPhone, iPad or iPod touch won’t update

https://support.apple.com/en-us/HT201435


5.

If they are On, turn Off Hotspot & VPN.


1 reply
Question marked as Best reply

Feb 11, 2022 5:07 AM in response to latifa135

You can update your iPhone to iOS 15.x


1.

You need about 7 GB device storage, see this Apple articles below:

If you need more space for an update on your iPhone, iPad, or iPod touch

https://support.apple.com/en-us/HT203097

 

How to check the storage on your iPhone, iPad and iPod touch

https://support.apple.com/en-gb/HT201656

 

Clear Other storage on your iPhone or iPad

https://support.apple.com/en-us/HT211686

 

What's the difference between device storage and iCloud storage?

https://support.apple.com/en-us/HT206504


2.

Check the range of the mobile network, see this Apple article: If you see No Service or Searching on your iPhone or iPad

https://support.apple.com/en-us/HT201415


3.

Check also the Wi-Fi network, see this Apple article: If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network

https://support.apple.com/en-us/HT204051


4.

See also the following Apple articles:

Update your iPhone, iPad, or iPod touch

https://support.apple.com/en-in/HT204204


If your iPhone, iPad or iPod touch won’t update

https://support.apple.com/en-us/HT201435


5.

If they are On, turn Off Hotspot & VPN.


Update Failure

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.