My AirPods are not working

You are not talking directly to Apple representatives here. We are just fellow Apple-product users trying to assist others with technical questions/issues with their Apple devices.

If you want Apple to contact you, you will need to initiate that contact. You can do so simply by selecting the "Get Support" link in the upper right-hand side of this forum's web page.

Alternately, if you would like for any of us to assist you, via this forum media, we will be happy to do so.