Very Frequent Soft Restarts

Hello, I'm looking to see if anyone else is having the issue I am having and if they had a solution.

Multiple times a day my Macbook Pro 13 (Intel, 2020) just restarts, but it's weird. The screen freezes, sound continues to plays then after about 15 seconds the screen goes black before taking me to the login screen. This happens about 5 - 15 times a day depending on use.

I have done multiple things such as reinstalling uninstalling all unnecessary applications, reinstalling macOS, Reset NVRam, and SMC.

I've contacted Apple Support and after my 4th repair, the issue is still occurring. My logic board and Touch ID have been replaced twice and I'm now being asked to bring the laptop back in but frankly, I'm done with Apple Support.

So please does someone have a solution?

Posted on Feb 11, 2022 5:12 PM

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1 reply

leroydouglas

Level 10

199,632 points

Feb 11, 2022 6:53 PM in response to JDN616

JDN616 wrote:

Hello, I'm looking to see if anyone else is having the issue I am having and if they had a solution.

Multiple times a day my Macbook Pro 13 (Intel, 2020) just restarts,

I've contacted Apple Support and after my 4th repair, the issue is still occurring.

My logic board and Touch ID have been replaced twice and I'm now being asked to bring the laptop back in but frankly, I'm done with Apple Support.

? I would take it back until it's fixed/ or resolved...

Kernel Panics are predominately caused by hardware faults or faulty third-party kernel extensions.

Learn what to do if your computer restarts or shuts down unexpectedly, or you get a message that your computer restarted or shut down because of a problem.

If your Mac spontaneously restarts or displays a ... - Apple Support

https://support.apple.com/en-us/HT200553

You can always take it to third party repair shop....

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Very Frequent Soft Restarts