Shuffle not working properly

Question

Level 1

6 points

Shuffle not working properly

I've got a few thousand songs on my iPhone, but for some reason shuffle will only play a selection of them, the same selection every time (no more than 100) - the rest of the songs seem to be forgotten even though they are there. They are downloaded and synced, I'm using 'songs' not a particular playlist, and they will play if I specifically tell them to, so there doesn't seem to be any reason for them not to be included in shuffle. I can guarantee if I do it right now, I'll hear the same songs I heard yesterday, and the day before, and the day before that... you get the picture, and I have to keep on pressing skip for several minutes before it will eventually play something I haven't heard for a while. Does anyone know how to solve this please?

iPhone 8

Posted on Feb 12, 2022 5:25 AM

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Answer 1

Sharon_419

Community Specialist

Feb 13, 2022 7:13 AM in response to Peakus

Hey Peakus,

Thank you for using the Apple Support Communities! We understand when using the Shuffle option it's only playing select 100 songs instead of your entire library. Let's see if we can help.

You've provided great details in your post and took great steps to isolate the issue further.

-Are you an Apple Music subscriber, or do you add your songs manually to your phone via syncing with a computer?

Have you already tried force quitting the Music app on your iPhone (Close an app on your iPhone or iPod touch) then restarting (Restart your iPhone)? If not, give that a go to see if that gets your shuffle options adjusted. If the issue remains, make sure you're using the latest iOS version to rule a software issue out as well: Update your iPhone, iPad, or iPod touch

Best regards.

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Answer 2

Sharon_419

Community Specialist

Feb 14, 2022 6:15 AM in response to Peakus

Peakus,

Thanks for these additional details.

Do you have any other devices that are signed in with your same Apple ID account for your Apple Music subscription? If so, when you try using the shuffle option on the other device, do the same songs continue to play/not play?

Do you notice if this happens when you're connected to cellular data or Wi-Fi? Does it happen when you're connected to any Bluetooth devices?

When you open the Music app, are you tapping Library > Songs > Shuffle, Or Library > Downloaded > Songs > Shuffle? Does it happen when you try both?

If you ask Siri to shuffle music, does the same issue happen?

How to shuffle music on your iPhone

Keep us posted.

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Answer 3

Peakus Author

Level 1

6 points

Feb 13, 2022 10:50 AM in response to Sharon_419

Hi, thanks for your reply.

Yes I am subscribed to Apple Music, I have tried force restarting the app and phone, and it’s been kept up to date. Most of the music is is downloaded from Apple Music and some is copied from my computer, although that doesn’t appear to make any difference, the songs that will/won’t play are a mixture of both. For the record it’s happened on several iPhones now so the phone itself doesn’t seem to be a factor.

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Shuffle not working properly

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