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What to do when it says my Face ID is unavailable?

What to do when my Face ID says it’s disabled?

iPhone XS Max, iOS 15

Posted on Feb 12, 2022 11:22 AM

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Posted on Feb 12, 2022 11:27 AM

What was the result when you followed the guidance in the Related Article above your name on this page, that you were reading just before you posted here? If the Related Article doesn't answer your question please post back with more details about the issue and another user in this user-to-user forum will try to help.


Note also that Step 2. is to contact Apple support to make an appointment to get your hardware repaired.

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Question marked as Best reply

Feb 12, 2022 11:27 AM in response to Kiera007

What was the result when you followed the guidance in the Related Article above your name on this page, that you were reading just before you posted here? If the Related Article doesn't answer your question please post back with more details about the issue and another user in this user-to-user forum will try to help.


Note also that Step 2. is to contact Apple support to make an appointment to get your hardware repaired.

What to do when it says my Face ID is unavailable?

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