Lightning to 3.5 mm adapter

Hi Dr-anonymous,

Thanks for the follow up post. The likelihood of an adapter causing damage to a device is slim to none. The only possibility of that happening is more related to external factors. Was the adapter forced into a port that it didn't properly fit in to? When the adapter was connected to the port, was it bent by someone pushing on the connector? Those are examples of scenarios where an adapter would cause damage to a port.

If you replaced the adapter and the audio is working properly now, then it sounds like the defect was with the previous adapter and there is no defect with the phone.

Cheers!

Hi Dr-anonymous,

We understand you're having issues with audio. We're happy to offer some guidance.

Now one detail you haven't provided, is the loud sound still playing through both the headphones and device speakers when you attempt to play audio after the repair?

If it is, then it sounds like something is damaged/not working properly, and you'd want to take it back to the location you had the device serviced at.

If the audio is working properly now, then it sounds like the repair was able to fix whatever was damaged with the Lightning port.

Cheers!