You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I upgraded to an iphone 13 pro from an iphone X. The new iphone came with a SIM already inserted, but it will not activate. What am I doing wrong?

I upgraded to an iphone 13 pro from an iphone X. The new iphone came with a SIM already inserted, but it will not activate. What am I doing wrong?

Posted on Feb 13, 2022 12:41 AM

Reply
Question marked as Top-ranking reply

Posted on Feb 13, 2022 12:43 AM

Please look at this --> If you can't activate your iPhone - Apple Support

If you are the owner or the owner has shared all information with you then, in order to open the Activation Lock:- read here --> Turn off Activation Lock - Apple Support Activation Lock for iPhone, iPad, and iPod touch - Apple Support


If you have an unknown Apple ID on the App Store and Apple ID page. (See the pic below)



Learn how to remove a device from a previous owner's account.


If you are not the owner and do not have the Apple ID and Password then there is no way that you can get into this iPhone unless the original owner shares the Apple ID and password with you. If you are lucky you can get into this iPhone if they (owner) accidentally remove the device from their Apple ID.


1 reply
Question marked as Top-ranking reply

Feb 13, 2022 12:43 AM in response to mdibblee86

Please look at this --> If you can't activate your iPhone - Apple Support

If you are the owner or the owner has shared all information with you then, in order to open the Activation Lock:- read here --> Turn off Activation Lock - Apple Support Activation Lock for iPhone, iPad, and iPod touch - Apple Support


If you have an unknown Apple ID on the App Store and Apple ID page. (See the pic below)



Learn how to remove a device from a previous owner's account.


If you are not the owner and do not have the Apple ID and Password then there is no way that you can get into this iPhone unless the original owner shares the Apple ID and password with you. If you are lucky you can get into this iPhone if they (owner) accidentally remove the device from their Apple ID.


I upgraded to an iphone 13 pro from an iphone X. The new iphone came with a SIM already inserted, but it will not activate. What am I doing wrong?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.