macbook hang

dear team i am facining a problem , my mac book is hanged and i m unable to enter my password for login , key pad and mouse is nort working , pls guide

Posted on Feb 13, 2022 8:27 AM

Top-ranking reply

ryane77

Community Specialist

Posted on Feb 14, 2022 8:49 AM

Greetings kashif212,

We understand that your Mac is unresponsive, and we'd like to help. Begin by holding the power key for 10-15 seconds, or until your Mac powers off. Once that is done, boot into safe mode to see if the issue remains.

How to use safe mode on your Mac

Take care.

View in context

Similar questions

MacBook Pro A1278 will only boot in safe mode, UNLESS I hold down the “command” button while it’s booting up Ok, I’ve been driving myself crazy trying to figure out what is going on with this thing and so I’m just going to post this and cross my fingers. Stats: MacBook Pro 13” Mid 2012 2.5GHz i5 8GB DDR3 Ram Catalina OS 10.15.7 Issue: The issue started when I went to log in to the MBP and my password has capital letters and it wasn’t accepting it. So I went through the process of changing the log-in password and even after changing it, it wouldn’t work. I ended up being able to reset everything and do a clean install of Catalina OS from my M1 Mac Mini and got everything working with a fresh install. I did not restore from any kind of backup and started completely new. I’ve looked up all the different key combinations for starting up an Intel-Based Mac and none of them work, the MBP will only boot into safe mode. Even if I do nothing and just let it boot on its own, it boots into safe mode. I can log in to the MBP but ONLY if I’m holding down the “command” key while it is booting up. Once I am logged in, everything works fine EXCEPT for the left “shift” key. It will not register when I try to type with it and it doesn’t register when I have the digital keyboard on screen showing which keys I’m hitting. *Note* It never occurred to me that the issue could’ve been the left “shift” button all along because I primarily use the right “shift” button.
2523 3

1 reply

Top-ranking reply

ryane77

Community Specialist

Feb 14, 2022 8:49 AM in response to kashif212

Greetings kashif212,

How to use safe mode on your Mac

Take care.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

macbook hang

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up