Hi,
I broke my iPhone screen and now I am trying to recover the data. The screen is all black the touch screen doesn't work. I didn't back up some of the data on iCloud and now I am trying to access them.
Is there any way to do it?
iPhone 7, iOS 15
This is tricky. If the only problem is that the screen assembly is damaged, theoretically Apple or an Apple Authorized Service Provider can provide a replacement service where then data won't be affected. However, Apple's repair terms don't guarantee the customer will receive a "same unit" repair service or that they won't somehow delete the data in the repair and/or testing process. There could be additional damage to your device where Apple won't repair it to get the data back, although it might be possible for a third party to attempt to repair to get it back. Some people have reported here that they made it clear that their primary concern was getting back the data, but they were given a replacement with the device basically just sent in for recycling or rebuilding and no way to get the data back.
https://www.apple.com/legal/sales-support/terms/repair/retailservice.html
Apple understands that your data may be valuable to you. Data loss during service is always a possibility, and in some cases, data may be unrecoverable, erased, or reformatted during service. For this reason, it is your sole responsibility to back up all existing data, software, and/or programs from your product, and to decide whether to erase any such data from your product, prior to receiving service. Apple is not responsible for loss, recovery, or compromise of data, software or programs, or loss of use of your product or other equipment arising out of the services provided by Apple. You represent that your product does not contain any illegal files or data.
You might consider just having a third party repair shop see if they can hook up a working screen assembly to see if that's all that's needed (and then create a backup for you if that's it). Many have those on hand for testing simply because that's one of the more common failures and for data recovery efforts. If real data recovery is needed, most shops won't actually fix it for more than just data recovery since board damage is notoriously difficult to repair long-term. If you ask a third party to repair, they really have no means to reset the device (like Apple does), although I suppose too many incorrect passcode attempts could result in a device that can only be completely reset to be working again.
But you could do that and if it's only the screen, maybe ask the shop to put it back on (after providing a backup to you) and then take it to Apple or an AASP for a screen replacement. You would need to tell them that your iPhone received aftermarket service and they may choose to not service it as a result.
This is tricky. If the only problem is that the screen assembly is damaged, theoretically Apple or an Apple Authorized Service Provider can provide a replacement service where then data won't be affected. However, Apple's repair terms don't guarantee the customer will receive a "same unit" repair service or that they won't somehow delete the data in the repair and/or testing process. There could be additional damage to your device where Apple won't repair it to get the data back, although it might be possible for a third party to attempt to repair to get it back. Some people have reported here that they made it clear that their primary concern was getting back the data, but they were given a replacement with the device basically just sent in for recycling or rebuilding and no way to get the data back.
https://www.apple.com/legal/sales-support/terms/repair/retailservice.html
Apple understands that your data may be valuable to you. Data loss during service is always a possibility, and in some cases, data may be unrecoverable, erased, or reformatted during service. For this reason, it is your sole responsibility to back up all existing data, software, and/or programs from your product, and to decide whether to erase any such data from your product, prior to receiving service. Apple is not responsible for loss, recovery, or compromise of data, software or programs, or loss of use of your product or other equipment arising out of the services provided by Apple. You represent that your product does not contain any illegal files or data.
You might consider just having a third party repair shop see if they can hook up a working screen assembly to see if that's all that's needed (and then create a backup for you if that's it). Many have those on hand for testing simply because that's one of the more common failures and for data recovery efforts. If real data recovery is needed, most shops won't actually fix it for more than just data recovery since board damage is notoriously difficult to repair long-term. If you ask a third party to repair, they really have no means to reset the device (like Apple does), although I suppose too many incorrect passcode attempts could result in a device that can only be completely reset to be working again.
But you could do that and if it's only the screen, maybe ask the shop to put it back on (after providing a backup to you) and then take it to Apple or an AASP for a screen replacement. You would need to tell them that your iPhone received aftermarket service and they may choose to not service it as a result.
Given the age of your iPhone you can attempt to locate a 3rd part shop and have them replace your screen and try to recover your data. Apple will not work on your phone after that.
No.
Backup needs to be done before the phone is damaged.
Recovering Data
