You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

đź’ˇ Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Photos lost

My wife and I used to have an iCloud storage package and we recently changed to a new package that has music, arcade and 200 gigs of storage. Now all of our pictures are gone. How can I recover them?

iPhone 13 Pro

Posted on Feb 14, 2022 5:16 AM

Reply
Question marked as Top-ranking reply

Posted on Feb 14, 2022 8:46 AM

Thank you for your reply, it seems that something happened to you during the upgrade process because your photos must remain on your account even if you upgrade the iCloud plan, so I will suggest that you contact the official Apple support to help you with your issue click on this link to Contact - Official Apple Support

3 replies
Question marked as Top-ranking reply

Feb 14, 2022 8:46 AM in response to Anthonyp86

Thank you for your reply, it seems that something happened to you during the upgrade process because your photos must remain on your account even if you upgrade the iCloud plan, so I will suggest that you contact the official Apple support to help you with your issue click on this link to Contact - Official Apple Support

Photos lost

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.