Menu bar not showing and finder not responding

eliott_brbt91 wrote:

Hi,

I have a 2017 15' Macbook Pro and the top bar is not showing and the finder feels like it's "unselected" and greyed out all the time. I need to press cmd + click to select something in the finder and any opened app really.

I've tried to restart Finder or SystemUi with no luck.

Fortunately it's not doing this in Safe Mode.

Any help ?

Thanks

To trouble shoot further you can:

—Try a SafeBoot https://support.apple.com/en-us/HT201262

Takes noticeable longer to get to the login screen, does a 5 minute disk repair before it fully boots up, and certain system caches get cleared and rebuilt, including dynamic loader cache, etc.

Login and test. Reboot as normal and test. Caches get rebuilt automatically.

In Safe mode third party system modifications and system accelerations are disabled, it removes malware, etc hampering smooth operation, however a reboot will put it back to normal mode.

This test will tell you if third party interference; extensions etc are not loaded in safe boot mode.

—Test issue in another user (or guest user) account https://support.apple.com/guide/mac-help/set-up-other-users-on-your-mac-mtusr001/mac

This will tell you if it a universal issue or isolated to your user/admin account. 

Uninstall all third party apps that are Cleaners/Optimizers/VPN/Anti-Virus

all known to cause issues on the macOS

How do you create a new user? I cannot get the menu bar to appear - same problem as elliot