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User profile for user: DKPillai
DKPillai Author
User level: Level 1
5 points

Touch Screen Issue

I'm using an iphone XS which was purchased on Aug 2019.

On Feb 2022, i discovered that the extreme left of my screen (top to bottom) is not responding

This discovery was made when i was playing Mobile Legends


I have contacted the apple service center and after following the troubleshooting steps (force restart, taking off screen protector, calculator and note drawing) as advised by your agent, it was confirmed that there is an issue with my screen


Will apple conduct the repair(s) to my phone for free since my device is within 3 yrs?

iPhone XS, iOS 15

Posted on Feb 14, 2022 11:10 PM

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Question marked as Top-ranking reply
User profile for user: Dogcow-Moof
Dogcow-Moof
User level: Level 8
36,593 points

Posted on Feb 15, 2022 12:30 AM

If you have AppleCare+, yes.


Otherwise the normal Apple warranty is 12 months.


Regardless, Apple Support will decide whether the repair will be free or not.

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