Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Touch Screen Issue

I'm using an iphone XS which was purchased on Aug 2019.

On Feb 2022, i discovered that the extreme left of my screen (top to bottom) is not responding

This discovery was made when i was playing Mobile Legends


I have contacted the apple service center and after following the troubleshooting steps (force restart, taking off screen protector, calculator and note drawing) as advised by your agent, it was confirmed that there is an issue with my screen


Will apple conduct the repair(s) to my phone for free since my device is within 3 yrs?

iPhone XS, iOS 15

Posted on Feb 14, 2022 11:10 PM

Reply
Question marked as Best reply

Posted on Feb 15, 2022 12:30 AM

If you have AppleCare+, yes.


Otherwise the normal Apple warranty is 12 months.


Regardless, Apple Support will decide whether the repair will be free or not.

3 replies

Touch Screen Issue

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.