Face ID problem on iPhone

Given that an iPhone 6 Plus doesn't support Face ID recognition, please update your products list.

Assuming you using a different iPhone (with Face ID capabilities), see this support article:--> If Face ID isn't working on your iPhone or iPad Pro – Apple Support, and/or this one:--> If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support

If the issue persists, contact Apple Support directly, using this link:--> https://getsupport.apple.com/?caller=kbase&SG=SG003&category_id=SC0999&symptom_id=23303 , or make an appointment and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio

Hello there!

Please follow the steps in the following link for support with this issue: 

-If Face ID isn't working on your iPhone or iPad Pro

-If an alert says Face ID has been disabled on your iPhone or iPad Pro