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Level 1

4 points

Apple id

My mom has an old iPhone 6 that is in perfect condition but it Is signed in to my older brothers apple ID and he doesn't know the password or his ID how do I completely factory reset it

Posted on Feb 15, 2022 8:22 PM

Best reply

Ingo2711

Level 9

70,617 points

Posted on Feb 15, 2022 11:13 PM

You will have to ask Apple Support to disable the Activation Lock, check this page:

Additional Support - Activation Lock

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1 reply

Best reply

Ingo2711

Level 9

70,617 points

Feb 15, 2022 11:13 PM in response to AguerMajok

You will have to ask Apple Support to disable the Activation Lock, check this page:

Additional Support - Activation Lock

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