You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Apple id

My mom has an old iPhone 6 that is in perfect condition but it Is signed in to my older brothers apple ID and he doesn't know the password or his ID how do I completely factory reset it

Posted on Feb 15, 2022 8:22 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 15, 2022 11:13 PM

You will have to ask Apple Support to disable the Activation Lock, check this page:

Additional Support - Activation Lock

1 reply

Apple id

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.