Problem ti ipheon

Hi egzon18,

Thanks for reaching out to Apple Support Communities. It sounds like you're having an issue with changing your country or region. We're happy to provide some information to assist.

You can find helpful information here: Change your Apple ID country or region

Specifically, the section that states the following.

"If you can't change your country or region

• If you can't change your country or region, make sure that you canceled your subscriptions and spent your store credit. Complete these steps before you try to change your country or region.
• If you're a part of a Family Sharing group, you might not be able to change your country or region. Learn how to leave a Family Sharing group.
• If you still can't change your country or region, or you have less store credit than the cost of a single item, contact Apple Support."

Based on the exact message shown in your screenshot you need to make a purchase to zero out the balance before changing your country or region. If you're unable to make a purchase for any reason, reach out to Apple Support directly to see if the Billing Support team can further assist.

Billing and Subscriptions

Contact Apple Support

Best!