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General and ongoing cleaning can help you maintain your AirPods or AirPods Pro.

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bronwyn13 Author

Level 1

4 points

Brand new AirPod pros not working

Hi guys,

I got a new set of airpods pro and when using them for the second time the left ear wouldnt connect and the charging case wont stay charged for more than a day. Has anyone had something similar and what is the replacement proceess?

Posted on Feb 16, 2022 7:46 AM

Top-ranking reply

TheLittles

Level 10

195,377 points

Posted on Feb 16, 2022 9:37 PM

bronwyn13 Said:

"Brand new AirPod pros not working: Hi guys, I got a new set of airpods pro and when using them for the second time the left ear wouldnt connect and the charging case wont stay charged for more than a day. Has anyone had something similar and what is the replacement proceess?"

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I. Air Pods Replacement Process:

Use this Link: AirPods Replacement, Service, and Repair - Apple Support

II. Troubleshooting AirPods Charge:

A. A Few Links to Visit:

Start Here: Charge your AirPods with Charging Case and Learn about Battery Life - Apple Support

If your AirPods Won’t Charge - Apple Support

How to Clean your AirPods and EarPods - Apple Support

B. Try the Following Tasks:

Hold Down the Button on the case for about 15 seconds.

Use an Apple Brand Cable - not a third party one - cool though it may look, a fabric, third-part cable would likely tear - (Apple cable's are plastic and are intended for Apple)

Remove the AirPod from the Case, then place it back in the charger. Perhaps it need to resync with he charger.

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Brand new AirPod pros not working

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