Skip navigation

Unauthorized iTunes Charges!

8431 Views 25 Replies Latest reply: Aug 9, 2010 7:56 AM by rjohnsonst RSS
1 2 Previous Next
printergirl Calculating status...
Currently Being Moderated
Aug 8, 2010 9:56 AM
Holy crap! I just woke up this AM to find that iTunes has charged my PayPal account, in five separate transactions a total of $173.15, in items that I NEVER purchased!!!! When I checked my email this morning I saw the following charges:

@ 8:30 AM (EST) - $3.98
@ 9:05 AM (EST) - $40.77
@ 10:21 AM (EST) - $44.84
@ 10:36 AM (EST) - $41.82

I noticed these in my email and immediately called PayPal, since I know I am charged through them. In the course of speaking with a PayPal rep, another charge came through:

@ 11:29 AM (EST) - $41.74

That was WHILE I was on the phone with them!!!!

At 11:33 AM the PayPal rep canceled my billing agreements with iTunes, in the hopes that no more charges can come through, and I went ahead and changed my iTunes password to a different one, by resetting it. I also took any payment methods on file with Apple and changed them to none. I had previously changed the CC on file, to a different card, while on the phone with PayPal, but after hanging up with them, changed it to "none" instead, so that Apple would not have my CC info on their servers.

PayPal tells me to contact Apple, and from what I have read online, Apple offers no phone support. I also found that this has happened to a LOT of other people recently. Exact same scenerio. People found unauthorized charges, that just kept coming through, until they were able to change their billing method and/or cancel their cards. Some people had their charges pulled directly from their bank accounts. Obviously something is going on through Apple for this to be happening to so many people, in exactly the same manner. All had a small charge first (mine was $3.98), then a series of larger charges that just kept coming in intervals until they were able to stop it. Thus far, since making all my changes, it appears the charges have stopped, but I would Apple has a solution for those of us who were "robbed" via their iTunes store!

How the heck does one speak with a real person regarding this. This is ridiculous. I have been an Apple devotee since 1985, but to have this happen and not be able to resolve it would totally turn my off from Apple forever!

I rarely purchase music from iTunes, and the only reason I even have an account with them is to get apps for my iPhone. Most of what I download is free stuff, but I will, on occasion download a 99¢ app here or there. But, NEVER have I downloaded $173.15 in just a few hours! Crazy.

And, I'm sure there are those that will say, oh it was probably your kids or someone else in your home! Nope! Don't have any kids here, just me and my husband, and he doesn't even know how to TURN ON a computer, much less use one to make a purchase from iTunes. He hates technology.
iOS 4
  • Chris CA Level 9 Level 9 (73,385 points)
    Currently Being Moderated
    Aug 8, 2010 10:17 AM (in response to printergirl)
    Is Paypal going to refund the money for these disputed charges?
    Mac mini (mid 2010) - 2 GB RAM, Mac OS X (10.6.4), silver mini, blue mini, silver shuffle, iTunes 9.1.1 (12)
  • Chris CA Level 9 Level 9 (73,385 points)
    Currently Being Moderated
    Aug 8, 2010 10:47 AM (in response to printergirl)
    I have filed a claim with PP anyway, but am not holding my breath

    PayPal is notorious for screwingover customers, and not just between PayPal and iTunes.
    Mac mini (mid 2010) - 2 GB RAM, Mac OS X (10.6.4), silver mini, blue mini, silver shuffle, iTunes 9.1.1 (12)
  • Chris CA Level 9 Level 9 (73,385 points)
    Currently Being Moderated
    Aug 8, 2010 11:08 AM (in response to printergirl)
    Check out this story from Apple Insider: http://tinyurl.com/2by5y44

    And iTunes security has since been changed.
    Mac mini (mid 2010) - 2 GB RAM, Mac OS X (10.6.4), silver mini, blue mini, silver shuffle, iTunes 9.1.1 (12)
  • kimbor Calculating status...
    Currently Being Moderated
    Aug 8, 2010 11:35 AM (in response to printergirl)
    This happened to me as well this morning. I called Paypal first and they severed the link between my account and Itunes. I had not used Paypal as an Itunes funding source for at least two years, but something seems to still exist on Apple's servers that allows access.

    The guy I talked to at Paypal said that at least a third of all the calls he has received in the past 48 hours are for this exact problem. Creepy thing is that, although I was charged by itunes, the items purchased do NOT show up under my itunes account. This is really a back door kind of thing.
    macbook pro 15, Mac OS X (10.4.10)
  • Chris CA Level 9 Level 9 (73,385 points)
    Currently Being Moderated
    Aug 8, 2010 12:30 PM (in response to printergirl)
    make sure that their PayPal and iTunes account link is severed by calling PayPal

    You need to remove any payment info from your iTunes account.
    . My funding source with iTunes has always been my debit card for the past couple of years.

    But you still had your payPal account linked with your iTunes account.
    Mac mini (mid 2010) - 2 GB RAM, Mac OS X (10.6.4), silver mini, blue mini, silver shuffle, iTunes 9.1.1 (12)
1 2 Previous Next

Actions

More Like This

  • Retrieving data ...

Bookmarked By (1)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.