Remote management
I have bought a new iPhone 13 pro. When I switched on it. There is a remote management. How can remove it or where can I find username and password?
iPhone 13 Pro
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The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
I have bought a new iPhone 13 pro. When I switched on it. There is a remote management. How can remove it or where can I find username and password?
iPhone 13 Pro
feruz257 Said:
"Remote management: Thank you for your attention and answer. I purchased it from third-party seller. If so, Will I return phone to the seller?"
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Return this:
I recommend that you return this to the seller. When you take it to them, request that they go here prior to selling to to someone: What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch - Apple Support. They would have known better. Either they didn't know how to prepare this for selling it, or you were scammed (though, as full-assumption, on my part)
feruz257 Said:
"Remote management: Thank you for your attention and answer. I purchased it from third-party seller. If so, Will I return phone to the seller?"
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Return this:
I recommend that you return this to the seller. When you take it to them, request that they go here prior to selling to to someone: What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch - Apple Support. They would have known better. Either they didn't know how to prepare this for selling it, or you were scammed (though, as full-assumption, on my part)
feruz257 Said:
"Remote management: I have bought a new iPhone 13 pro. When I switched on it. There is a remote management. How can remove it or where can I find username and password?"
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If New or Used:
Seeing "Facebook", did this pop up right out of the box, when you opened it? Or is this an iPhone that you purchased from a third-party? If purchased directly from Apple, then this would seem to be a Faulty Device. So, contact Apple Support, requesting this be investigated, and that you get a new iPhone. If purchased form a third-party, then return it.
Apple Contact Info:
Thank you for your attention and answer. I purchased it from third-party seller. If so, Will I return phone to the seller?
Got it. Thank you
You are welcome. Let us know how it ends up working out.
Remote management