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Changed phone and Apple ID is sending code to phone number that was lost

need help with how to update phone number. i am unable to complete set up since Codes are sent to old phone number. How to update.

(after logging in with ID and password, verification code is needed which I am not getting)

iPhone X

Posted on Feb 18, 2022 5:04 AM

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Question marked as Top-ranking reply

Posted on Feb 21, 2022 1:45 PM

I've changed cell phone and the code to change password needs to go to my current phone. How do I change the phone number of my previous phone to my new cell phone number to reset password. Same goes for security questions answers incorrect..

3 replies

Feb 21, 2022 6:53 PM in response to Rocknoiron

See if anything here helps.  If necessary, you can use account recovery as explained in the link at bottom of the article.


Verification code - how to get one and sign in with two-factor authentication.   *


If you can get a verification code, you need to change/add the number on your Apple ID. Look in the Security section when signed in online. You may have to add the new number before you can remove the old number. After the change, allow up to 24 hours for the change to sync. Before trying to make the change, sign out of Messages/FaceTime on all devices/computers.


Apple ID - Manage  

Feb 18, 2022 1:37 PM in response to lheaaustria

See if anything here helps.  If necessary, you can use account recovery as explained in the link at bottom of the article.


Verification code - how to get one and sign in with two-factor authentication.   *


If you can get a code, you need to change/add the number on your Apple ID. Look in the Security section when signed in online. You may have to add the new number before you can remove the old number. After the change, allow up to 24 hours for the change to sync. Before trying to make the change, sign out of Messages/FaceTime on all devices/computers.


Apple ID - Manage

Changed phone and Apple ID is sending code to phone number that was lost

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