I was trying to cancel the subscription for one of the apps on my iPhone but when I click on my iPhone name and then subscription I get cannot connect, this keep happening for more than 2 weeks now and I tried to restart my phone or change the internet connection but I keep getting "cannot connect"
Could you kindly advise?
Many thanks in advance!
Try this next. It won’t fix the problem of getting to subscriptions in the settings, but you may be able to get to them in the App Store app.
Launch the App Store app.
Tap on your account icon in the upper right corner.
Tap on Subscriptions
Does that work for you?
Try force slowing the settings app, restart your device and reboot your router. If that doesn’t work, do you have another WiFi network that you can try using?
It is unclear to me if you are following the proper procedure to cancel a subscription. Take a look at this to be sure you are following the correct steps.
I wish I had more to offer, but I think it’s time to contact Apple Support. Use the link in the upper right corner of this web page to contact Apple.
Hello dear, so sorry for contacting you again, I have tried a different WiFi connection but I'm still getting the same blank page saying "Cannot Connect", I don't know what to do in this case as I need to cancel one of my apps subscription before they renew it again on 8 March
Hello dear, many thanks for your reply!
I did the following:
1. Open the Settings app.
2. Tap my name.
3.Tap Subscription
Im getting a Blank page saying "Cannot Connect"
please check the attached image which shows what I'm getting when taping "subscription"
Will try a different WiFi and see if it's gonna work or not!
Thanks for your support dear
I have tried this method before, didn't work out!
Cannot Connect to Subscription Panel
