iCloud storage not showing up

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Level 1

4 points

iCloud storage not showing up

I recently purchased 50GB iCloud storage everything was fine and then the same day I changed my mind and joined family share with my girlfriend and used her storage, but after a day I went to check up on my iCloud and I noticed that the plan was gone even though we haven’t changed anything, but not only I can’t access family sharing iCloud storage, but also my own 50GB plan is gone. Also I noticed all my settings on iCloud were reversed, like for example I had icloud photos set up and it was just simply gone. I tried relogging, rebooting, resetting - nothing helped ..

Posted on Feb 18, 2022 1:10 PM

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Answer 1

jdo_apple

Community Specialist

Feb 19, 2022 2:37 PM in response to Lucijus

Hello Lucijus,

Thanks for that info and for choosing the Apple Support Communities. If we understand correctly, you are having an issue with iCloud storage. To help with this, please check your storage at iCloud.com and other steps in this Apple resource, and then contact Apple directly if you need any further assistance.

Manage your iCloud storage

Get Support

Cheers!

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Answer 2

Lucijus Author

Level 1

4 points

Feb 19, 2022 3:12 PM in response to jdo_apple

Hello,

Thanks for your reply, I finally managed to rejoin the family iCloud, but it doesn’t change the fact that my own 50GB plan is gone (before joining family I tried to downgrade, but it didn’t let me so I joined the family share without downgrading my own plan) even if it finally downgraded my plan it doesn’t change the fact that I only had 5GB iCloud when I was disconnected from family share for some reason. Apple took my money and the plan is not even active and I’m not even sure If I won’t get charged next month again.

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iCloud storage not showing up

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