Return Policy

Can you return a phone case if you don’t have the box it came in but you have your receipt?

Posted on Feb 19, 2022 2:32 PM

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Question marked as Top-ranking reply

Posted on Feb 20, 2022 12:19 PM

Hello eboni25,


We understand that you're looking to return a case. Per Returns & Refunds, "Please ensure that the item you're returning is repackaged with all the cords, adapters and documentation that were included when you received it." So you'd need to have the packaging available in order to return it.


Thanks for using Apple Support Communities!


1 reply
Question marked as Top-ranking reply

Feb 20, 2022 12:19 PM in response to eboni25

Hello eboni25,


We understand that you're looking to return a case. Per Returns & Refunds, "Please ensure that the item you're returning is repackaged with all the cords, adapters and documentation that were included when you received it." So you'd need to have the packaging available in order to return it.


Thanks for using Apple Support Communities!


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Return Policy

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