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netflix wont connect

My Netflix won't connect. Any thoughts as to whats going on? I've updated, reset router, reset modem\...everything

Posted on Feb 19, 2022 9:01 PM

Reply
Question marked as Apple recommended

Hi Carel,

You noted you have both the app and AppleTV updated to their latest versions. Be very sure of this as this will be a common cause of an app not working. Did the Netflix app recently have a blue dot on the icon? This probably indicates it was updated since the last time you used it.

And if you have restarted the AppleTV without it resolving it, I would consider these actions:


—delete the app—

  1. Delete Netflix app
  2. restart the AppleTV
  3. go to the App Store and reinstall the Netflix app


If this doesn’t resolve it and all your other AppleTV apps are properly working. I’d consider opening a case with Netflix tech support.


Posted on Feb 20, 2022 1:15 AM

2 replies
Question marked as Apple recommended

Feb 20, 2022 1:15 AM in response to carel76

Hi Carel,

You noted you have both the app and AppleTV updated to their latest versions. Be very sure of this as this will be a common cause of an app not working. Did the Netflix app recently have a blue dot on the icon? This probably indicates it was updated since the last time you used it.

And if you have restarted the AppleTV without it resolving it, I would consider these actions:


—delete the app—

  1. Delete Netflix app
  2. restart the AppleTV
  3. go to the App Store and reinstall the Netflix app


If this doesn’t resolve it and all your other AppleTV apps are properly working. I’d consider opening a case with Netflix tech support.


netflix wont connect

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