netflix wont connect

Hi Carel,

You noted you have both the app and AppleTV updated to their latest versions. Be very sure of this as this will be a common cause of an app not working. Did the Netflix app recently have a blue dot on the icon? This probably indicates it was updated since the last time you used it.

And if you have restarted the AppleTV without it resolving it, I would consider these actions:

—delete the app—

1. Delete Netflix app
2. restart the AppleTV
3. go to the App Store and reinstall the Netflix app

If this doesn’t resolve it and all your other AppleTV apps are properly working. I’d consider opening a case with Netflix tech support.

What is your model Apple TV? Identify your Apple TV model - Apple Support

What is its version system software?

Did you get any error message from Netflix? What did it say exactly?