Can't send hotmail from iMac but can from iPhone

I have a hotmail.co.uk account which I have been using for years to send and receive mail from both my iMac and my iPhone. Recently, I have been unable to send from my iMac but receiving mail to iMac and sending and receiving from iPhone work fine.

When I look under Connection Doctor on the iMac for the STMP for that account i get the message...Could not connect to this SMTP server, check your network connection and that you entered the correct information in the Account preferences. Also verify that the server supports SSL. If it does not, deselect the "Use TLS/SSL" checkbox in the Server Settings tab of the Account preferences.


As I have made no changes to account preferences or anything else whilst using this account for years, I cannot see why it should suddenly stop sending.


I have discovered that if I enter Account and change the host name from stmp.live.com to stmp-mail.outlook.com and re-enter my password, I can then make the connection and send mail.


Each time I turn the iMac back on, I have to change the host name and re-enter the password again in order to be able to send mail.


I have three questions that I would love your help on please:-


Why has this problem started to happen ?


Am I doing any damage by changing the host name etc as mentioned above ?


Is there a way that I can make whatever change is required and NOT have to redo it every time I turn the iMac on ?


Any guidance would be much appreciated.


Thank you,


Vicki

iMac 21.5″, macOS 10.13

Posted on Feb 20, 2022 3:05 AM

Reply
Question marked as Top-ranking reply

Posted on Feb 20, 2022 3:50 AM

Try these settings.


Incoming Server - IMAP

Server: imap-mail.outlook.com

Port: 993

Security: SSL/TLS

Username: Your full email address

Password: Your password


Outgoing Server - SMTP

Server: smtp-mail.outlook.com

Port: 587

Security: STARTTLS

Username: Your full email address

Password: Your password

5 replies
Question marked as Top-ranking reply

Feb 20, 2022 3:50 AM in response to 2013Vicki

Try these settings.


Incoming Server - IMAP

Server: imap-mail.outlook.com

Port: 993

Security: SSL/TLS

Username: Your full email address

Password: Your password


Outgoing Server - SMTP

Server: smtp-mail.outlook.com

Port: 587

Security: STARTTLS

Username: Your full email address

Password: Your password

Feb 20, 2022 12:45 PM in response to 2013Vicki

Are you able to use "your name"@outlook.com with the same password as "your name"@hotmail.com. I ask this because Apple has more than one domain name which are interchangeable and accessible with the same password e.g. fred@me.com, fred@icloud.com are treated as one.


This link takes you through setting up outlook mail on Apple Mail.


https://osxdaily.com/2020/02/08/add-outlook-email-mail-mac/#:~:text=How%20to%20Add%20%40outlook.com%20Email%20Address%20to%20Mail,In%E2%80%9D%20to%20add%20the%20email%20account%20to%20Mail

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Can't send hotmail from iMac but can from iPhone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.