Apple music

Hello,

Click on this link, and follow the steps:

https://support.apple.com/en-us/HT211767

If any of those suggestions did not work, then your last resort is to contact Apple support!

I hope you are able to resolve your issue.

Hello,

The following should be helpful, please note that this offer is only available to new Apple Music subscribers. If you were previously subscribed, then this offer will be unavailable.