Can’t set purchased song on ringtone
Can you please help me. I bought two songs on iTunes Store, downloaded them in the app and in settings, but they don’t show up. I can’t understand why.
iPhone 12 mini, iOS 14
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User profile for user:
mario49
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Community Specialist
Hi Adia2001,
Thank you for posting in Apple Support Communities! From our understanding, two songs were purchased from the iTunes Store and you are attempting to set them as ringtones, do we have that right?
If so, you would need to purchase the Tone, and not the song itself. Full songs cannot be used as ringtones on your iPhone. Check out: Use tones and ringtones with your iPhone, iPad, or iPod touch.
You can try to request a refund and purchase the Tone instead: Request a refund for apps or content that you bought from Apple.
Have a good one!