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Can't hear caller on iPhone 12 Pro unless on Speaker

I cannot hear the caller on my iPhone 12 Pro unless I have it on speaker. I can only barely hear someone and it sounds muffled. I haven't spilt anything on it and don't know why I am having this problem.


Please any help would be greatly appreciated!

iPhone 12 Pro Max, iOS 15

Posted on Feb 20, 2022 5:54 PM

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Question marked as Top-ranking reply

Posted on Feb 21, 2022 1:57 PM

I’m having the same issue. I read online Apple will fix the speakers for free but not sure if I have to have AppleCare or not

3 replies

Feb 21, 2022 12:13 PM in response to ashluvsthedodgers

Hello ashluvsthedodgers.


Thank you for using Apple Support Communities and for sharing these details. It sounds like you're experiencing issues with audio quality during phone calls. We can understand how this would be an issue. Allow us to assist. When this issue occurs, does it occur with all phone calls or just a specific contact you communicate with?


We would like to share a helpful resource with you. Please check out the resource below:


If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker - Apple Support


You can try the troubleshooting steps listed within the resource we shared. Also, do you have any pending updates? If so, try installing them to see if that helps. Just in case, the resources below can guide you through the update process:


How to back up your iPhone, iPad, and iPod touch - Apple Support

Update your iPhone, iPad, or iPod touch - Apple Support


Feel free to keep us posted on your results. Cheers.

Can't hear caller on iPhone 12 Pro unless on Speaker

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