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unable to install update

I am unable to install new update

Posted on Feb 20, 2022 5:49 PM

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Question marked as Top-ranking reply

Posted on Feb 20, 2022 5:56 PM

To update over the air from the phone all of these requirements must be met:

  • You need at least 6 GB of free storage
  • You must be connected to a Wi-Fi network (and not a personal hotspot) unless it is an iPhone 12 or 13 series with an active 5G network connection
  • The phone must be charged to at least 50%, and preferably plugged in so it stays above 50% during the update
  • The phone must not be in Low Power Mode
  • The phone must not be connected through VPN
  • The phone cannot be in Airplane mode
  • You cannot still have a beta version installed on the phone


If you can't meet all of them you can still update using your computer.

2 replies
Question marked as Top-ranking reply

Feb 20, 2022 5:56 PM in response to MrHoffman

To update over the air from the phone all of these requirements must be met:

  • You need at least 6 GB of free storage
  • You must be connected to a Wi-Fi network (and not a personal hotspot) unless it is an iPhone 12 or 13 series with an active 5G network connection
  • The phone must be charged to at least 50%, and preferably plugged in so it stays above 50% during the update
  • The phone must not be in Low Power Mode
  • The phone must not be connected through VPN
  • The phone cannot be in Airplane mode
  • You cannot still have a beta version installed on the phone


If you can't meet all of them you can still update using your computer.

Feb 20, 2022 5:54 PM in response to house89

Above related article link has details.


Battery charged, Wi-Fi connected and not cellular, no add-on VPN apps in use, and sufficient free space for the update are required.


If you lack free space for the download, use a Mac or Windows system for the update.


If that’s not working and you’re receiving errors or diagnostics, please post the messages.


If you have an iPhone 6 or earlier, no updates past iOS 12 are available, nor will there be.

unable to install update

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