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sharon-chin Said:
"Ipad screen shows the iTunes symbol when I tried to force restart, what does this mean?"
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A Locked iPad:
Apparently you're locked out of your iPhone. It is prompting you to get power to it, and then use iTunes to unlock it.
Being Locked Out...
Hold it Right There!
Enter the passcode incorrectly too many times, and you'd likely be locked out for good. So, hold it right there, and refer to this link: If you Forgot the Passcode on your iPhone, or your iPhone is Disabled - Apple Support. It would be the one you've always entered. If you do not know it, then look for it in a location you may have stored it in.
No Success?
Contact Apple support:
If you cannot get the above link to work, then contact Apple Support.
Apple Contact Info:
- Contact Us - Choose Locations
- Proceed from there, as necessary
Why the Wait:
Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)