Why can’t I download the 4K content I paid for?

Hi AHappyBeeing,

It appears that you're unable to download content you purchased. Can you tell us more details on what happens when you try to download the content? Are you seeing an error or encountering something else? You answers can help us understand this issue better and possibly determine next steps.

This article might have some helpful information for you: Find movies with 4K, HDR, Dolby Vision, or Dolby Atmos in the Apple TV app - Apple Support

Take care.

AHappyBeeing,

Thanks for letting us know that you aren't seeing an error. Check out the information below from the article previously provided:

"...Your iPhone, iPad, iPod touch, Mac, PC, or Apple TV automatically play the best quality of video available for the device and your Internet connection.

If you see a message that your device might not be able to play 1080p (HD) or 4K videos

When you buy or rent a movie or TV show from the Apple TV app, the device that you're using might warn you that it can't play 1080p (HD) or 4K video content. Instead, your device automatically plays the highest-quality version of that video that it can. Your other Apple devices will play the higher-quality version if they're compatible."

If you'd like, you can request a refund by following the steps here: Request a refund for apps or content that you bought from Apple - Apple Support

Best wishes to you.