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Posted on Feb 21, 2022 1:32 PM

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Question marked as Top-ranking reply

Posted on Feb 22, 2022 12:01 PM

Hello Kh-1979,



We see you're having an issue with the 'Manage Payments' screen not loading, and we'd be happy to help out.



To start, try a quick restart of the iPod, as this may help with odd issues that crop up: Restart your iPod touch


As this may also be related to an issue with the internet connection, we'd recommend trying to connect to a different, strong Wi-Fi network, and then attempt to load it again.


You can also try managing payment info on the Apple ID website if all else fails: Manage your Apple ID



Cheers.

1 reply
Question marked as Top-ranking reply

Feb 22, 2022 12:01 PM in response to Kh-1979

Hello Kh-1979,



We see you're having an issue with the 'Manage Payments' screen not loading, and we'd be happy to help out.



To start, try a quick restart of the iPod, as this may help with odd issues that crop up: Restart your iPod touch


As this may also be related to an issue with the internet connection, we'd recommend trying to connect to a different, strong Wi-Fi network, and then attempt to load it again.


You can also try managing payment info on the Apple ID website if all else fails: Manage your Apple ID



Cheers.

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