Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

TurboTax 2021 Won't Open on Mac

This is not a question but a solution to a problem. I had my TurboTax return 75% completed on my Macbook Pro, then suddenly the program wouldn't open. This happened to me last year also and despite hours and hours spent on the phone with TurboTax, they couldn't help me. This is the solution that worked for me. Create a new login account on the Mac and be sure to give the new user Administrative permissions. Sign on as the new user and then install TurboTax to that user ID. Then transfer the Turbo Tax file you have been working on into the program with the new ID. Be sure to give permission to access the old file to the new user. I'm very disappointed that TurboTax has been aware of this problem for 2 tax seasons and hasn't fixed it yet.

MacBook Pro 13″, macOS 12.2

Posted on Feb 22, 2022 4:54 AM

Reply

Similar questions

35 replies

Apr 12, 2022 10:36 AM in response to shhirlee

I've used TurboTax for 20+ years and 2021 tax is the first time (MacBook Big Sur) I couldn't open. Based on Wolfesimba's post (3/10/22), I did the following and it finally worked and stayed open. If they ask for a crash report, don't send it because then it closed again.

1.     Quit TurboTax application.

2.     In Finder, hold down the Option key when using the Go menu.  Click on the Library folder > Preferences

3.     Delete all references to TurboTax 2021 (some will start with "com." others with TurboTax)

4.     Reboot

5.     Open the TurboTax application (it should open with the default settings)

Good luck!

Apr 15, 2022 5:13 PM in response to neet77

Spent over two hours on the phone with TurboTax support, but with no success. It surprised me that they acted like they have never heard of this problem. I then called Apple support who was fully aware of the problem but said it wasn't theirs to solve. However, I did coax the support tech into saying the solution is to create another account also with admin authority then load TurboTax on that account. It took a while, but that did it. Unfortunately, a TurboTax message stated the license code I had purchase was no longer valid. Thankfully, in my many efforts with the TurboTax tech support, they had given me a new license code for free. Without that, who knows what would have happened. Interestingly, once I load the s/w on the new user account, it pulled all the data from the file I had already been working on. Anyway, thank God it's over!

Jul 25, 2022 1:46 PM in response to L'il Sailor

TurboTax 2021 Premier had this problem on my MacBook Pro 2016 and additional problems including downloaded 1099 forms from investment accounts which if failed to properly identify so that a dozen or so accounts were difficult to tack. This wasn't a problem in 2020 which identified the accounts by account number. I may abandon TurboTax next tax year.


TurboTax 2021 Won't Open on Mac

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.