Hello,
I am using an iCloud + 50 GB plan and I have had a problem for a couple of months now. Viber takes up 30.4 GB of total memory. I used to be able to erase data and free my iCloud storage, but for two months now iCloud has been showing me "DELETE IN PROGRESS" and nothing is happening. I am sending you pictures attached.
iPhone 12 Pro Max, iOS 15
Hello VexxCG,
Thank you for using Apple Support Communities. We see that you're unable to delete app data from your iCloud storage. You've come to the right place. We're happy to look into this with you.
If you haven't already, restart your device. Restarting is a simple step that can resolve many unexpected behaviors.
If the issue persists, test while connected to a different network. Let us know the results. Are you able to delete other content from iCloud storage? Be sure to include specific error messages and any troubleshooting steps that you may have tried.
Have a nice day!
Hello VexxCG,
Thank you for using Apple Support Communities. We see that you're unable to delete app data from your iCloud storage. You've come to the right place. We're happy to look into this with you.
If you haven't already, restart your device. Restarting is a simple step that can resolve many unexpected behaviors.
If the issue persists, test while connected to a different network. Let us know the results. Are you able to delete other content from iCloud storage? Be sure to include specific error messages and any troubleshooting steps that you may have tried.
Have a nice day!
VexxCG Said:
"iCloud Storage: [...]I used to be able to erase data and free my iCloud storage[...]"
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Do you Want to Erase iCloud?:
To erase all of iCloud, back up iCloud, and then export it to a drive. Once exported, delete it all.
Use my User Tip: Getting a Quick and Direct "iCloud Drive-to-External Hard Drive" Download - User Tip
VexxCG Said:
"I cant contact Apple Support because my Country dont have contact for Apple Support."
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Set Up a Chat Session:
If you cannot call Apple, then perform a chat session with them.
Hello JovonaP.
I tried to restart the device, but unfortunately the error "Delete in progress" is constantly standing, regardless of the restart or change of the network, the error is present, and it has been going on for two months.
Have a nice day too
I dont want to erese iCloud, i Just want to free some space, because is not normal that my Viber files on iCloud are 30.4 GB of 50 GB plan.
“Menage storage” didnt work for me, it is stuck on “Delete in Progress”.
VexxCG,
Thanks for trying the suggested steps and following up. Please contact Apple Support for further assistance with this issue.
Take care.
I cant contact Apple Support because my Country dont have contact for Apple Support.
iCloud Storage
