If it is a factory failure, the warranty should not be limited to two years. Apple's program speaks of a blank screen, but I suspect it was later changed. On the internet and in Apple itself they also refer to black screens, as is my case. Regardless of everything, Apple's empathy with its customers does not exist, there are no intermediate solutions, they do not take care of anything... Until never to my regret.
Hi Menguti,
Welcome to the Apple Community.
We are all Apple users, like yourself, and would like to help.
Wondering, which iOS version is installed on your iPad Air.
and
If restarting hasn't worked, whether you tried to "force restart" your iPad Air ?
NB: Scroll to "Force Restart" in thus Apple article
Apple Support has another article online:
If your screen is black or has frozen
Follow the steps for your device.
If your iPad won't turn on or is frozen – Apple Support
_________________________________________________________________________________-
If the above hasn't worked, and you still need help:
You might want to check out this Apple Community discussion thread, and follow the guidance there.
iPad Air has black screen and force resta… - Apple Community
More discussion threads:
:
Black Screen on IPad Air. - Apple Community
Black screen Apple iPad Pro 11 inch - Apple Community
Seems Apple does want its customers to be happy with the products they purchase.
May be worthwhile giving them the opportunity to evaluate your iPad Air.
See a list of Apple phone numbers around the world.
Contact Apple for support and service - Apple Support
All the best :-)
Hi Menguti,
Welcome to the Apple Community.
We are all Apple users, like yourself, and would like to help.
Wondering, which iOS version is installed on your iPad Air.
and
If restarting hasn't worked, whether you tried to "force restart" your iPad Air ?
NB: Scroll to "Force Restart" in thus Apple article
Apple Support has another article online:
If your screen is black or has frozen
Follow the steps for your device.
If your iPad won't turn on or is frozen – Apple Support
_________________________________________________________________________________-
If the above hasn't worked, and you still need help:
You might want to check out this Apple Community discussion thread, and follow the guidance there.
iPad Air has black screen and force resta… - Apple Community
More discussion threads:
:
Black Screen on IPad Air. - Apple Community
Black screen Apple iPad Pro 11 inch - Apple Community
Seems Apple does want its customers to be happy with the products they purchase.
May be worthwhile giving them the opportunity to evaluate your iPad Air.
See a list of Apple phone numbers around the world.
Contact Apple for support and service - Apple Support
All the best :-)
It is possible to give Apple the opportunity to fix, rectify, or evaluate the situation / or, if necessary, give a repair estimate.
How to make a Genius Bar reservation at your favourite Apple Store,
and get help from an Apple expert.
Genius Bar Reservation and Apple Support Options - Apple
or
there is a "Get Support" link to Apple at top right on this discussion page
All the best.
The only way is a claim before the consumption administration in Spain. Thank you for your advice. All the best.
The Ipad Air 3 has been reset to factory settings and has the latest updates. It works for a few seconds but the screen shakes and goes black. It is a factory fault but instead of going blank the screen goes black: iPad Air (3rd generation) Program for Blank Screen Issue - Apple Support
However, in some countries, the Apple page describes it as a black screen, and that smells very bad to me... iPad Air (3e génération) – Programme pour problème d’écran noir – Assistance Appleple
And on several specialized websites in Spain.
Thanks for trying to help, but I have to throw away my "as good as new" Ipad Air 3 because it has no value to Apple.
Thank you for your reply, Menguti,
and for letting us know that you have already had a response from Apple that is clear to you.
All the best :-)
Look,
You may not want to read this, but does NOT change the facts.
Nothing we very imperfect human beings think of, design and make will ever be perfect!
Nothing.
Especially ANYTHING electronic that is computerised and needs code to operate.
Computers and personal computing devices CAN and DO fail, at ANY time, for ANY reason/s.
It is not a matter of IF such devices will fail, but WHEN!
Sorry about your iPad, but things can and DO happen.
You are absolutely right, but when there is a manufacturing fault, the company must respond, or at least check the equipment and inform you of what has happened and why it is not covered by warranty. When you buy your new Apple computer, I hope that it doesn't fail you just after the warranty expires... Although you already know that these are things that can happen, regardless of whether it costs 500 or 1000 dollars.
Thank you very much for your interest, but Apple's response was already clear to me in a Genius Bar. They always have the opportunity to contact me, they have my data. I am in favor of intermediate solutions, such as valuing my equipment as working so that I can acquire another... All the best.
You're welcome :-)
Thank you for your reply, Menguti,
and for letting us know what you have chosen / decided to do.
All the best.
Ipad Air 3 (2019) black screen (manufactured in April 2019)
