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My iPad Pro will not charge with its original charger but will charge VERY SLOWLY with my Apple IPhone charger. What do I need to do to correct this.

I forgot to add something to my original question.My iPad will not charge with its original charger but the charger is able to charge my Phone just fine. The iPad is able to charge with my IPhone charger but VERY SLOWLY. What is going on and how can I fix it. The port has no dust and the charger is not damaged.

Posted on Feb 23, 2022 9:13 AM

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Posted on Feb 23, 2022 9:31 AM

Per my response to your earlier post…


These support pages should help with troubleshooting battery and charging issues:

Charge and monitor the iPad battery - Apple Support

If your iPad won't charge – Apple Support


Troubleshooting generally requires substitution of the Power Adapter and cable for another known-good item. Be aware that most models of iPad require a Power Adapter rated at 12W or greater to reliably charge. 5W Power Adapters intended for older models of iPhone are inadequate to charge an iPad; consistent with your observation, if the iPad charges at all, charging will be very slow.



If you continue to experience difficulties when using an appropriate Power Adapter of 12W or greater, you might be best advised to seek assistance directly from from Apple Support - and request a remote diagnostic test. You can contact the Support Team using the Get Support link at top-right of this page. Alternatively, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/gb/app/apple-support/id1130498044


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad, Power Adapter and cable(s):

Genius Bar Reservation and Apple Support Options - Apple


2 replies
Question marked as Best reply

Feb 23, 2022 9:31 AM in response to holyhound

Per my response to your earlier post…


These support pages should help with troubleshooting battery and charging issues:

Charge and monitor the iPad battery - Apple Support

If your iPad won't charge – Apple Support


Troubleshooting generally requires substitution of the Power Adapter and cable for another known-good item. Be aware that most models of iPad require a Power Adapter rated at 12W or greater to reliably charge. 5W Power Adapters intended for older models of iPhone are inadequate to charge an iPad; consistent with your observation, if the iPad charges at all, charging will be very slow.



If you continue to experience difficulties when using an appropriate Power Adapter of 12W or greater, you might be best advised to seek assistance directly from from Apple Support - and request a remote diagnostic test. You can contact the Support Team using the Get Support link at top-right of this page. Alternatively, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/gb/app/apple-support/id1130498044


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad, Power Adapter and cable(s):

Genius Bar Reservation and Apple Support Options - Apple


Feb 23, 2022 9:19 AM in response to holyhound

It sounds like there is something wrong with the original power adapter. I would say that it needs to be checked or replaced. The 5w charger for the iPhone will charge the iPad slowly because of the different battery. Not knowing how old the iPad is, if you have an Apple Store close by, I would make an appointment to have the devices examined.

My iPad Pro will not charge with its original charger but will charge VERY SLOWLY with my Apple IPhone charger. What do I need to do to correct this.

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