You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

đź’ˇ Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Recover passcode

After following Apple's online advice to recover forgotten passcode on my iPhone SE, my phone failed to get into recovery mode and went instead to a diagnostics page which failed to recognize the wifi signal I"m using now. The phone is now turned off until I have the passcode. Incidentally I've been waiting about thirty minutes for Chat with Apple Support to respond. Also, I can't post this question because after hitting submit, I get a "please choose a topic" line that is locked and uneditable; way to go apple support.

iPhone SE, iOS 13

Posted on Feb 23, 2022 4:28 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 24, 2022 2:24 AM

Connect iPhone to Computer / Mac


Settings > Touch/Face ID & Passcode > USB Accessories > [Enable]


You haven't mentioned whether you have a PC or Mac. However...


  1. Use your USB lightening cable --> Resolve USB-related alerts in iTunes - Apple Support
  2. If unable to connect --> If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support
  3. If your computer is a...
    1. Mac --> If your computer doesn't recognize your iPhone, iPad, or iPod ...
    2. Windows PC —> Troubleshooting issues with iTunes for Windows - Apple Community
  4. Use genuine cable --> Identify counterfeit or uncertified Lightning connector accessories ...
  5. See how to --> Sync your iPhone, iPad, or iPod using iTunes on your computer ...
  6. To reset the passcode for disabled iPhone -> If you forgot the passcode for your iPhone, iPad, or iPod touch, or your ...
  7. Learn how to--> Update your iPhone, iPad, or iPod touch - Apple Support


If you are experiencing an issue not listed here, contact support


1 reply
Question marked as Top-ranking reply

Feb 24, 2022 2:24 AM in response to Wimustapplesuck

Connect iPhone to Computer / Mac


Settings > Touch/Face ID & Passcode > USB Accessories > [Enable]


You haven't mentioned whether you have a PC or Mac. However...


  1. Use your USB lightening cable --> Resolve USB-related alerts in iTunes - Apple Support
  2. If unable to connect --> If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support
  3. If your computer is a...
    1. Mac --> If your computer doesn't recognize your iPhone, iPad, or iPod ...
    2. Windows PC —> Troubleshooting issues with iTunes for Windows - Apple Community
  4. Use genuine cable --> Identify counterfeit or uncertified Lightning connector accessories ...
  5. See how to --> Sync your iPhone, iPad, or iPod using iTunes on your computer ...
  6. To reset the passcode for disabled iPhone -> If you forgot the passcode for your iPhone, iPad, or iPod touch, or your ...
  7. Learn how to--> Update your iPhone, iPad, or iPod touch - Apple Support


If you are experiencing an issue not listed here, contact support


Recover passcode

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.