24 digit recovery key?

Recently updated to Big Sur, no longer recognised as administrator. When I go into recovery mode, to add administrator, I'm asked for a 24 digit recovery key (not the 28 digit Apple ID recovery key). Is this File Vault as I've seen mentioned online? I'd never heard of it before, I look, and it is turned on. I can't turn it off, because I'm asked for my administrator name and password, which are no longer recognised.

Snake eating its tail. Any suggestions please?

Thank you.

MacBook Air 13″, macOS 11.6

Posted on Feb 24, 2022 8:45 AM

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1 reply

AppleJen77

Community Specialist

Feb 25, 2022 9:05 AM in response to Randomi

Greetings Randomi,

Thanks for reaching out to the Apple Support Communities! It sounds like you are having an issue with turning off FileVault due to an issue with your administrator password and name not being recognized. Based on the issue you're describing, we would recommend reaching out to Apple directly by checking out this link to Get Support and they will be more than happy to proceed with additional steps.

Have a wonderful day!

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24 digit recovery key?

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