Request for a prorated refund for annual subscription

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Level 1

15 points

Request for a prorated refund for annual subscription

I have an annual subscription to Disney+ that was auto-renewed on December 7th, 2021. Today I received and attempted to activate a 6-months free subscription to Disney+ through Verizon. The instructions I received from both Verizon and Disney+ were to contact Apple directly to request a pro-rated refund for the remaining amount due on my annual subscription (which basically calculates out to $52.50 being requested back). The customer service line agent who took my call was able to deactivate my auto renewal per my request, but was unable to process the refund because "the charge was too old". She directed me to request the refund through "reportaproblem.apple.com". I went to that site, and the options available only allow for "requesting a refund" for purchases made within the last 3 months. The Disney+ support team said this wouldn't be a problem for Apple, but apparently it is since I have found NO way to even request a partial / pro-rated refund for my annual charge.

Please advise on how to pursue this further.

Posted on Feb 24, 2022 1:52 PM

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Answer 1

AnnieL2

Community Specialist

Feb 25, 2022 10:58 AM in response to dmhaight

Greetings dmhaight,

Welcome to Apple Support Communities with Apple users from around the world. We understand you have questions about requesting a refund.

For assistance with billing or an account you’ll need to connect with Apple and you can do that by starting with the following link and choosing ‘Billing and subscriptions’ - Contact Apple Support.

Thanks.

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Answer 2

AnnieL2

Community Specialist

Feb 25, 2022 1:55 PM in response to dmhaight

dmhaight,

We want to be sure you're pointed in the right direction, since the assistance you are seeking cannot be found here. Only Apple has access to your account.

We're going to include all the links with contact information for Apple, we understand you have seen some of them already. This way we can be sure you're armed with those contact details.

Contact Apple Support - here you can choose Billing and subscriptions under ‘Helpful topics’

Apple Support - here you can type in the issue, such as ‘refund’ or ‘subscription’

Contact Apple for support and service

Best regards.

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Answer 3

dmhaight Author

Level 1

15 points

Feb 25, 2022 12:34 PM in response to AnnieL2

As I indicated in my previous post, I already attempted to use that link to request a refund, but the automated links don't allow for the transaction in question to be chosen because it's considered "too old", which shouldn't be relevant because what I'm requesting is a pro-rated partial refund of an annual expenditure.

Your post was not helpful. If you actually read what I'm requesting and respond to what I'm actually saying, it would be much appreciated.

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Answer 4

dmhaight Author

Level 1

15 points

Feb 25, 2022 1:06 PM in response to AnnieL2

The link you provided above to "connect with Apple" doesn't have any option to request what i'm asking for. If you're suggesting I call Apple on the phone, I already tried that. Case #*** was opened and subsequently closed by the phone rep i spoke with, who directed me to utilize the same automated link you sent, which as I mentioned doesn't work, which is what prompted me to reach out through this email community forum.

[Personal Information Edited by Moderator]

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Answer 5

AnnieL2

Community Specialist

Feb 25, 2022 12:55 PM in response to dmhaight

dmhaight,

As this is an account related matter, and not one other Apple users can assist with, reconnecting with Apple is the best direction.

Cheers.

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Request for a prorated refund for annual subscription

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