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Dock keeps freezing

Hello Apple Community,


I'm having an issue on my MacBook Pro(s) (14" M1 Pro, 2021):

Sometimes when I move the cursor to the Dock the Dock freezes. After moving the cursor out of the Dock and in again the Dock is back to normal. I've had the same issue on my previous MacBook Pro (15" Retina, 2012) with mac OS Big Sur. Although I did not move my data from the old machine the problem is reoccurring.


Any ideas on how to fix it?

MacBook Pro 14″, macOS 12.2

Posted on Feb 26, 2022 10:48 AM

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Posted on Feb 26, 2022 12:06 PM

You have a lot of very old things installed on this mac. It seems that you may have been upgrading in place for several years.

At some point old software may cease to work correctly and may cause problems.


You should probably make two backups, then erase and install, and migrate only the user accounts. This will get you a fresh system and get rid all the cruft accumulated - there is stuff in there that uses the 10.0 SDK!

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Feb 26, 2022 12:06 PM in response to x-turbo

You have a lot of very old things installed on this mac. It seems that you may have been upgrading in place for several years.

At some point old software may cease to work correctly and may cause problems.


You should probably make two backups, then erase and install, and migrate only the user accounts. This will get you a fresh system and get rid all the cruft accumulated - there is stuff in there that uses the 10.0 SDK!

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Feb 26, 2022 11:15 AM in response to Luis Sequeira1

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EtreCheckPro version: 6.5.6 (6F041) Report generated: 2022-02-26 20:10:34 Download EtreCheckPro from https://etrecheck.com Runtime: 1:51 Performance: Excellent Problem: Other problem Description: Dock keeps freezing Major Issues: None Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. No Time Machine backup - Time Machine backup not found. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. x86-only Apps - This computer has x86-only apps might not work on future versions of the operating system. Limited drive access - More information may be available with Full Drive Access. Hardware Information: MacBook Pro (14-inch, 2021) MacBook Pro Model: MacBookPro18,3 Apple M1 Pro (m1) CPU: 8-core 16 GB RAM - Not upgradeable Battery: Health = Normal - Cycle count = 17 Video Information: Apple M1 Pro Color LCD 3024 x 1964 Drives: disk0 - APPLE SSD AP0512R 500.28 GB (Solid State - TRIM: Yes) Internal Apple Fabric NVM Express disk0s1 [APFS Container] 524 MB disk1 [APFS Virtual drive] 524 MB (Shared by 4 volumes) disk1s1 - iSCPreboot (APFS) [APFS Preboot] (Shared - 8 MB used) disk1s2 - xART (APFS) (Shared - 6 MB used) disk1s3 - Hardware (APFS) (Shared - 2 MB used) disk1s4 - Recovery (APFS) [Recovery] (Shared - 20 KB used) disk0s2 [APFS Container] 494.38 GB disk3 [APFS Virtual drive] 494.38 GB (Shared by 6 volumes) disk3s1 (APFS) [APFS Container] (Shared - 15.76 GB used) disk3s1s1 - Macintosh HD (APFS) [APFS Snapshot] (Shared - 15.76 GB used) disk3s2 - Preboot (APFS) [APFS Preboot] (Shared - 556 MB used) disk3s3 - Recovery (APFS) [Recovery] (Shared - 970 MB used) disk3s4 - Update (APFS) (Shared - 4 MB used) disk3s5 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 137.83 GB used) disk3s6 - VM (APFS) [APFS VM] (Shared - 1.07 GB used) disk0s3 [APFS Container] 5.37 GB disk2 [APFS Virtual drive] 5.37 GB (Shared by 2 volumes) disk2s1 - Recovery (APFS) [Recovery] (Shared - 1.71 GB used) disk2s2 - Update (APFS) (Shared - 381 KB used) disk4 - StoreJet Transcend 1.00 TB External USB 5 Gbit/s USB disk4s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk4s2 [APFS Container] 500.00 GB disk5 [APFS Virtual drive] 500.00 GB (Shared by 1 volumes) disk5s1 - B****p (APFS) (Shared - 251.82 GB used) disk4s3 - T*******d 499.99 GB (12 MB used) Mounted Volumes: disk1s1 - iSCPreboot [APFS Preboot] 524 MB (Shared - 8 MB used, 503 MB free) APFS Mount point: /System/Volumes/iSCPreboot disk1s2 - xART 524 MB (Shared - 6 MB used, 503 MB free) APFS Mount point: /System/Volumes/xarts disk1s3 - Hardware 524 MB (Shared - 2 MB used, 503 MB free) APFS Mount point: /System/Volumes/Hardware disk3s1s1 - Macintosh HD [APFS Snapshot] 494.38 GB (Shared - 15.76 GB used, 376.52 GB available, 338.04 GB free) APFS Mount point: / Read-only: Yes disk3s2 - Preboot [APFS Preboot] 494.38 GB (Shared - 556 MB used, 338.04 GB free) APFS Mount point: /System/Volumes/Preboot disk3s4 - Update 494.38 GB (Shared - 4 MB used, 338.04 GB free) APFS Mount point: /System/Volumes/Update disk3s5 - Macintosh HD - Data [APFS Virtual drive] 494.38 GB (Shared - 137.83 GB used, 376.52 GB available, 338.04 GB free) APFS Mount point: /System/Volumes/Data Encrypted disk3s6 - VM [APFS VM] 494.38 GB (Shared - 1.07 GB used, 338.04 GB free) APFS Mount point: /System/Volumes/VM disk4s3 - T*******d 499.99 GB (12 MB used, 499.96 GB free) Mount point: /Volumes/T*******d disk5s1 - B****p 500.00 GB (Shared - 251.82 GB used, 248.02 GB free) APFS Mount point: /Volumes/B****p Encrypted Network: Interface en4: Ethernet Adapter (en4) Interface en5: Ethernet Adapter (en5) Interface en6: Ethernet Adapter (en6) Interface en0: Wi-Fi 802.11 a/b/g/n/ac/ax Interface bridge0: Thunderbolt Bridge System Software: macOS Monterey 12.2.1 (21D62) Time since boot: About 4 days Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple Unsigned Files: Apps: 2 Old Applications: 12 x86-only apps System Launch Daemons: [Not Loaded] 40 Apple tasks [Loaded] 181 Apple tasks [Running] 156 Apple tasks [Other] One Apple task System Launch Agents: [Not Loaded] 17 Apple tasks [Loaded] 160 Apple tasks [Running] 172 Apple tasks [Other] One Apple task Launch Daemons: [Loaded] com.citrix.ctxusbd.plist (Citrix Systems, Inc. - installed 2022-01-22) [Loaded] com.citrix.ctxworkspaceupdater.plist (Citrix Systems, Inc. - installed 2022-01-22) [Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2021-11-09) [Not Loaded] com.oracle.java.Helper-Tool.plist (? 0 - installed ) Launch Agents: [Loaded] com.citrix.AuthManager_Mac.plist (Citrix Systems, Inc. - installed 2022-01-12) [Running] com.citrix.ReceiverHelper.plist (Citrix Systems, Inc. - installed 2022-01-12) [Running] com.citrix.ServiceRecords.plist (Citrix Systems, Inc. - installed 2022-01-12) [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2021-11-09) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2021-11-09) [Not Loaded] com.oracle.java.Java-Updater.plist (? 0 - installed ) User Login Items: [Loaded] EasyResLaunchHelper (App Store - installed 2021-11-23) Modern Login Item /Applications/EasyRes.app/Contents/Library/LoginItems/EasyResLaunchHelper.app [Running] Google Drive (Google, Inc. - installed 2022-02-07) Application /Applications/Google Drive.app [Loaded] magnetLauncher (App Store - installed 2021-11-26) Modern Login Item /Applications/Magnet.app/Contents/Library/LoginItems/magnetLauncher.app [Not Loaded] StartUpHelper (Spotify - installed 2022-02-14) Modern Login Item /Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app [Not Loaded] WhatsApp Login Helper (App Store - installed 2022-02-25) Modern Login Item /Applications/WhatsApp.app/Contents/Library/LoginItems/WhatsApp Login Helper.app [Not Loaded] HDXCastHelper (Citrix Systems, Inc. - installed 2022-01-22) Modern Login Item /Library/Application Support/Citrix Receiver/Citrix Casting.app/Contents/Library/LoginItems/HDXCastHelper.app [Running] TomTomHOMEURunner (TomTom - installed 2022-02-03) Application /Library/Application Support/TomTomUpgrade/TomTomHOMEURunner.app Backup: Time Machine information not available without Full Drive Access. 9 local snapshots Oldest local snapshot: 2022-02-26 11:10:49 Last local snapshot: 2022-02-26 19:44:44 Performance: System Load: 3.06 (1 min ago) 1.83 (5 min ago) 1.60 (15 min ago) Nominal I/O speed: 1.29 MB/s File system: 6.96 seconds Write speed: 4864 MB/s Read speed: 4367 MB/s CPU Usage Snapshot: Type Overall System: 3 % User: 4 % Idle: 94 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) EtreCheckPro 16.82 % (Etresoft, Inc.) WindowServer 10.86 % (Apple) kernel_task 5.64 % (Apple) SweetHome3D 1.02 % (Emmanuel Puybaret) com.apple.WebKit.WebContent (5) 0.58 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheckPro 845 MB (Etresoft, Inc.) SweetHome3D 775 MB (Emmanuel Puybaret) com.apple.WebKit.WebContent (5) 396 MB (Apple) Spotify Helper (Renderer) 334 MB (Spotify) com.apple.appkit.xpc.openAndSavePanelService (3) 221 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) com.apple.WebKit.Networking 14 MB / 11 KB (Apple) Spotify 13 MB / 113 KB (Spotify) mDNSResponder 3 MB / 2 MB (Apple) Mail 251 KB / 69 KB (Apple) trustd 34 KB / 3 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) WindowServer 8 (Apple) launchd 2 (Apple) Spotify 2 (Spotify) SweetHome3D 1 (Emmanuel Puybaret) com.apple.WebKit.Networking (2) 1 (Apple) Virtual Memory Information: Physical RAM: 16 GB Free RAM: 72 MB Used RAM: 14.63 GB Cached files: 1.30 GB Available RAM: 1.37 GB Swap Used: 21 MB Software Installs (past 60 days): Install Date Name (Version) 2022-01-02 iMovie (10.3.1) 2022-01-02 Xcode (13.2.1) 2022-01-03 Mono Framework (6.12.0) 2022-01-03 Microsoft .NET SDK 6.0.101 (x64) (6.0.101) 2022-01-03 Microsoft .NET SDK 5.0.404 (x64) (5.0.404) 2022-01-03 Microsoft .NET Core SDK 3.1.416 (x64) (3.1.416) 2022-01-03 Xamarin.Android 12.0.0 (12.0.0.3) 2022-01-03 Xamarin Profiler (1.6.15.68) 2022-01-03 Eclipse Temurin (1.8.0_302-b08) 2022-01-22 Citrix Workspace (22.01.0) 2022-02-03 Age of Empires III Trial (1.0.0) 2022-02-03 Parallels Desktop (1.7.2) 2022-02-03 JDK 8 Update 152 (1.1) 2022-02-03 TomTom HOME Upgrade (0) 2022-02-04 XProtectPlistConfigData (2155) 2022-02-04 MRTConfigData (1.88) 2022-02-07 Google Drive (1.3.16.180) 2022-02-12 macOS 12.2.1 (12.2.1) 2022-02-12 RosettaUpdateAuto (1.0.0.0.1.1644188504) 2022-02-15 Prime Video (9.4) 2022-02-25 WhatsApp (2.2204.13) Diagnostics Information (past 7-30 days): 2022-02-26 12:47:46 mdsync High CPU Use Executable: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Support/mdsync 2022-02-26 10:31:07 trustd High CPU Use Executable: /usr/libexec/trustd 2022-02-21 12:19:43 signpost_reporter High CPU Use Executable: /usr/libexec/signpost_reporter 2022-02-21 11:02:08 Citrix Viewer Crash Executable: /Library/Application Support/Citrix Receiver/Citrix Viewer.app Details: objc: objc_msgSend() selector name: setRecvThread: End of report

Etrecheck Report

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Dock keeps freezing

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