Photos slow to respond to various commands

iMac 2017, MAC OS 12.2.1, Photos 7.0, Managed library copied to library on this internal 1TB HD, synced to iCloud 18,000 photos, 2,000 videos. Also backed up to Time Machine external HD, and Backblaze service.

I have been using for many years. Noticed it is slow to respond to many normal commands, not all though. Spinning beach ball appears more frequently, and often need to force quit.

It seems to have been this way now for about a year, so through more than one version of OS. I'm just getting tired of it so I thought I'd reach out. Can I uninstall the Photos program and reinstall, or would this do further damage or nothing at all? Any help will be appreciated.

iMac Line (2012 and Later)

Posted on Feb 26, 2022 2:17 PM

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Posted on Feb 26, 2022 2:52 PM

Hi


Not totally clear - copied to library on this internal HD - just to confirm the library is on your system drive, correct?


Increasing instability suggests a damaged library:


Have you ever used any speed up or clean up apps, or duplicate removal apps? Many of these are not "photos library aware" and can cause damage. Libraries can also be damaged by being stored on an incompatible volume, or on a networked location, or a different cloud service (such as dropbox). (again, where is your library stored?). Or just simple drive failure or faults on parts of the drive.


Before trying anything else though, it might be worth trying a restart in safe mode which can sometimes fix random glitchyness.

Start up your Mac in safe mode – Apple Support (UK)


If that doesn't help, then the easiest way to eliminate library damage as the problem (if everthing you need is in iCloud) will be to sync iCloud with a new empty library. If you want to try that, here's how:

1 - Create a new EMPTY library in your pictures folder. (Hold down the option key while starting photos, and click "create new". Name it something that is easy to recognise).

2 - Open the new empty library in photos. (it should open after you click "create new" but if not, use the option key start again, and select the new library from the list.)

3 - In photos preferences set it to the system library (click the circled button)

4 - In photos preferences iCloud - turn iCloud on with download originals.


5 - Wait - for photos to download all your images from iCloud into your freshly minted library. It may take some time - possibly days. Leave the mac on with photos open and sleep disabled while it is doing it.


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Question marked as Top-ranking reply

Feb 26, 2022 2:52 PM in response to new-to-apple

Hi


Not totally clear - copied to library on this internal HD - just to confirm the library is on your system drive, correct?


Increasing instability suggests a damaged library:


Have you ever used any speed up or clean up apps, or duplicate removal apps? Many of these are not "photos library aware" and can cause damage. Libraries can also be damaged by being stored on an incompatible volume, or on a networked location, or a different cloud service (such as dropbox). (again, where is your library stored?). Or just simple drive failure or faults on parts of the drive.


Before trying anything else though, it might be worth trying a restart in safe mode which can sometimes fix random glitchyness.

Start up your Mac in safe mode – Apple Support (UK)


If that doesn't help, then the easiest way to eliminate library damage as the problem (if everthing you need is in iCloud) will be to sync iCloud with a new empty library. If you want to try that, here's how:

1 - Create a new EMPTY library in your pictures folder. (Hold down the option key while starting photos, and click "create new". Name it something that is easy to recognise).

2 - Open the new empty library in photos. (it should open after you click "create new" but if not, use the option key start again, and select the new library from the list.)

3 - In photos preferences set it to the system library (click the circled button)

4 - In photos preferences iCloud - turn iCloud on with download originals.


5 - Wait - for photos to download all your images from iCloud into your freshly minted library. It may take some time - possibly days. Leave the mac on with photos open and sleep disabled while it is doing it.


Feb 27, 2022 1:59 AM in response to new-to-apple

new-to-apple wrote:

Can I uninstall the Photos program and reinstall, or would this do further damage or nothing at all? Any help will be appreciated.

Photos is a part of the system and can only be reinstalled by reinstalling the system. This would only be useful, if the problem with Photos is system wide and happens also when working from a different user account. You could sign into the guest user account and create there a small Photos Library for testing.

If you are having similar problems in a different user account with a different Photos Library, check your hardware. You may simply be running out of storage on your system drive, or the mac may not have enough memory installed, or the memory is faulty, or the system drive is having problems.


System wide trouble could also be caused by incompatible third party software being installed. This can be checked by running the mac in safe boot mode.


if the erratic behavior only occurs in your user account and only in your current Photos Library, you may want to check, if there are incompatible media files in your Photos Library. After the upgrade to macOS 10.15 Catalina, some older 8mage formats and video formats can no longer be processed by Photos. Leaving files 8n a legacy format in the library can cause Photos to hang or even crash. Remove all files that are appearing in an album “unable to upload”. Keep only photos and videos in your library that are in format that you have tested and know it is still working.



Mar 3, 2022 1:05 PM in response to TonyCollinet

After a few times using a few different features, it appears the prior problems have not recurred. So the transfer of the library to a new library file seems to be the way to fix it. Later, I did move a copy of the old file to an external HD - still have it there for now. Then I deleted the old file from the Mac HD. Then I did a TM back up, and a Backclaze Bup.


Thanks for the help.

Feb 26, 2022 11:26 PM in response to new-to-apple

For clarity.


iCloud ALWAYS stores full resolution images, so that it can sync them to other devices if that is what you do - but also to give a measure of data security (though it should NOT be relied upon as your only backup).


You have the option on any device to "optimise device storage". What that does is only keep small previews on your mac, to take up less disk space. Photos will then download the full resolution images from iCloud when needed, eg for editing, printing or export.


So if you sync to a new library, then you will have the full quality images in that library.

Feb 28, 2022 9:13 AM in response to new-to-apple

Yes - work with the new library a while. When you are confident it is working AND you have everything in it you need, then it is fine to delete the old library.


Yes, the new library will be totally separate. Be aware though that it will only have in it what was in iCloud. If there is a risk that there were photos in the old library that are not in iCloud, it might be worth taking a copy of the old library to an external drive before deleting it.

Feb 26, 2022 4:56 PM in response to TonyCollinet

Hi,

yes, library is on system drive. It is same that would be used or created as the default or normal or standard by Photos program; not on an external HD. However, I started using Apple's "photo system" way back in 2007 or so, 3 Mac's ago, with iPhoto, and did the Apple procedures to migrate/transfer everything to new Macs using Time machine backup to new Mac's in all cases.

I do not and have not used speed up or clean up programs. I did try to use a duplicate remover about a year ago - maybe that caused a problem.

I'll try the safe mode restart - I've done that in the past for non-Photos problems after calls to AppleCare.


Then, I'll see. Thanks for the advice on a new library. Would you clarify part of that please? i thought the idea of keeping photos in the library on my Mac was to have full resolution photos on my computer, and that what is synched and stored in the icloud computer - wherever that is in Apple's data warehouses - are only lower resolution photos. If I download an entire new batch of photos from the cloud, aren't they going to be the lower resolution versions? You can see I'm not much of a techie in this stuff!


in this screen shot above, this is how the "importing" preference is set. Again, I thought this meant the full resolution versioln of each photo in my library is on this Mac, and not in the cloud

Below is the other preference screen - I have always had it set this way



Thanks for your help.

Feb 28, 2022 6:34 AM in response to TonyCollinet

Hello again

Tony, I did the safe boot step. Not sure what that may have done, if anything. Now I'm in the process of setting up new library. Your step 5 - it is updating the photos and videos now - about 25% through. After this is finished, what should I do? - just work with the new library for a while to see if the various behaviors are hopefully gone? if so should I delete the old library as it takes up 150+GB? Also, will these 2 libraries be totally separate - meaning, the new one would not in any way depend on parts of the old one? thanks.

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Photos slow to respond to various commands

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