I can't complete my purchase with my Apple ID balance

What happens when you try to make the purchase? Error message(s)?

Does the balance in your Apple ID include enough money for the cost of the purchase plus any applicable taxes?

If necessary, contact iTunes Support for assistance. See the Apple Support articles below for contact information.   

iTunes Support – world wide   -

Apple Support schedule phone call     -

Billings and Subscriptions   -

Apple on Twitter

Hi festim210,

The best thing to do here would be to contact apple themselfs.