Iphone 7 unlock

Iphone 7 I have a iphone that is loved at activation. It states it needs the iCloud password. I person who the phone belonged is no longer available. How doni get around this.

Posted on Feb 27, 2022 7:25 AM

Reply
Question marked as Top-ranking reply

Posted on Feb 27, 2022 1:49 PM

If you can't reach the previous owner whose ID is on the device and have them remove the device from their account, the device is worthless. Apple won't unlock it for you.


Turn off Activation Lock - Apple Support.  *


If the person who is no longer available is a deceased family member,contact Apple. 


How to request access to a deceased family member's Apple accounts - Apple Support.    *


Apple ID - Official Apple Support.   -


Contact Apple for help with Apple ID account security - Apple Support.  *  (Link doesn’t always load)   


Get Support    -  Work through the screens to get a chat option. 


Apple Support schedule phone call.  -


Apple on Twitter-  



1 reply
Question marked as Top-ranking reply

Feb 27, 2022 1:49 PM in response to 590Wickins

If you can't reach the previous owner whose ID is on the device and have them remove the device from their account, the device is worthless. Apple won't unlock it for you.


Turn off Activation Lock - Apple Support.  *


If the person who is no longer available is a deceased family member,contact Apple. 


How to request access to a deceased family member's Apple accounts - Apple Support.    *


Apple ID - Official Apple Support.   -


Contact Apple for help with Apple ID account security - Apple Support.  *  (Link doesn’t always load)   


Get Support    -  Work through the screens to get a chat option. 


Apple Support schedule phone call.  -


Apple on Twitter-  



This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Iphone 7 unlock

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.