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iphone 6 needs to be unlocked using itunes but not recognized as a device

I need to unlock my iphone 6 so i can reset it, but it is currently disabled and says to 'connect to itunes'. When I do connect, it does not appear as one of my devices. Any thoughts on how to get this to work so I can unlock the phone?

Posted on Feb 27, 2022 4:05 PM

Best reply

kb1951

Level 10

124,265 points

Posted on Feb 27, 2022 4:06 PM

See if this helps: If your computer doesn't recognize your iPhone, iPad, or iPod - Apple Support

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iphone 6 needs to be unlocked using itunes but not recognized as a device

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