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General and ongoing cleaning can help you maintain your AirPods or AirPods Pro.

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my airpod pro is malfunctioning, the left one, has static.. known problem. Can you send me an envelope so I can mail it to you for service.

Can you send me an envelope to repair my malfunctioning left airpod pro?

Serial#. GX***KKT Model #. A2084

KNown issue:

AirPods Pro Service Program for Sound Issues

Apple has determined that a small percentage of AirPods Pro may experience sound issues. Affected units were manufactured before October 2020.

An affected AirPods Pro may exhibit one or more of the following behaviors:

Crackling or static sounds that increase in loud environments, with exercise or while talking on the phone
Active Noise Cancellation not working as expected, such as a loss of bass sound, or an increase in background sounds, such as street or airplane noise

Apple or an Apple Authorized Service Provider will service the affected AirPods Pro (left, right or both), free of charge.

[Personal Information Edited by Moderator]

Posted on Feb 27, 2022 6:55 PM

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Level 9

68,263 points

Posted on Feb 27, 2022 7:13 PM

No we can't.

This is a user to user support forum.

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